Terms &
Conditions

 

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SECTION 1 - SCOPE OF SERVICES

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1.1. We provide a range of digital services, including but not limited to:

• Website Development: Designing, building, and customising websites on WIX platform.

• Social Media Management: Content creation, scheduling, posting, and engagement strategies across various social media platforms.

• Digital Marketing: Services such as SEO optimisation, paid advertising (e.g., Google Ads, Facebook Ads), email marketing campaigns, and analytics reporting.

• Graphic Design: Creation of logos, branding materials, marketing collateral, and other visual content.

• Consulting Services: Providing strategic advice on digital presence, brand development, and online growth strategies.

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1.2. All services provided are detailed in the client’s proposal, invoice, or service agreement.

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SECTION 2 - CLIENT RESPONSIBILITIES

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2.1. You agree to provide accurate and complete information necessary for the execution of our services.

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2.2. For website development:

• Provide all required content, including text, images, and media.

• Ensure timely feedback and approvals to facilitate project timelines.

 

2.3. For social media management:

• Grant necessary access to your social media accounts.

• Supply branding guidelines, logos, and any other relevant materials.

• Approve content and strategies promptly to maintain scheduling.

 

2.4. For digital marketing:

• Provide access to existing analytics data, advertising accounts, and other pertinent platforms.

• Collaborate on setting realistic goals and expectations for campaigns.

 

2.5. You will provide a shared drive (e.g., Google Drive folder) to ensure all developed content is accessible upon completion.

 

2.6. Delays in providing required content, access, or approvals may impact project timelines and service delivery.

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SECTION 3 - PAYMENT

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3.1. Payment terms are outlined in the proposal, invoice, or service agreement.

 

3.2. Unless otherwise specified:

• Website Development: A deposit is required before work begins, with the remaining balance due upon project completion.

• Social Media Management & Digital Marketing: Services may be billed on a monthly retainer basis, with payment due at the beginning of each service period.

• Additional Services: Any services requested beyond the agreed scope will incur additional charges, subject to mutual agreement.

 

3.3. Failure to make timely payments may result in a suspension of services until the account is current.

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SECTION 4 - INTELLECTUAL PROPERTY

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4.1. You retain ownership of all content provided to us for use in your projects.

 

4.2. Upon full payment:

• You receive the rights to use the website and any custom-developed assets.

• Content created for social media, website and marketing campaigns may be used on our platforms, with the understanding that we may showcase this work in our portfolio.

 

4.3. We reserve the right to use completed projects in our portfolio and marketing materials, unless a non-disclosure agreement specifies otherwise.

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SECTION 5 - THIRD-PARTY PLATFORM & SERVICES

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5.1. Our services may involve the use of third-party platforms (e.g., Wix, WordPress, social media channels, advertising networks).

 

5.2. You agree to abide by the terms of service and policies of these third-party platforms.

 

5.3. We are not responsible for:

• Platform outages, technical issues, or changes beyond our control.

• Account suspensions or restrictions due to violations of platform policies.

• Performance fluctuations resulting from changes in platform algorithms or policies.

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SECTION 6 - REVISIONS & REFUNDS

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6.1. Revisions are offered as specified in the proposal, invoice, or service agreement.

 

6.2. For website development, revisions are limited to the number agreed upon in the initial scope.

 

6.3. For social media and marketing content, revisions apply only before content is scheduled or published.

 

6.4. Refunds are issued in accordance with our refund policy, as outlined in the service agreement or invoice.

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SECTION 7 - TERMINATION

 

7.1. Either party may terminate the agreement in writing if the other party breaches any provision of these Terms.

 

7.2. Upon termination:

• Any outstanding payments become due immediately.

• Work completed up to the termination date will be delivered, but unused services will not be refunded.

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SECTION 8 - LIMITATION OF LIABILITY

 

8.1. We are not liable for any indirect, incidental, or consequential damages resulting from our services.

 

8.2. Our liability is limited to the amount paid by you for the specific services in question.

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SECTION 9 - CONFIDENTIALITY

 

9.1. Both parties agree to keep confidential any proprietary or sensitive information shared during the course of the project.

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9.2. We will not disclose or use your business strategies, campaign data, or trade secrets beyond the scope of our services.

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SECTION 10 - GOVERNING LAW AND DISPUTE RESOLUTION

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10.1. These Terms are governed by and construed in accordance with the laws of Malaysia.

 

10.2. Any disputes arising from these Terms shall be resolved through arbitration in Kuala Lumpur, Malaysia, in accordance with the Arbitration Act 2005 and Mediation Act 2012.

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SECTION 11 - AMENDMENTS

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11.1. We reserve the right to amend these Terms at any time. Amendments become effective upon posting on our website.

 

11.2. It is your responsibility to review these Terms periodically for any changes.

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SECTION 12 - AGREEMENT & CONTACT DETAILS

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By engaging our services, you acknowledge that you have read, understood, and agree to be bound by these Terms and Conditions. If you do not agree to these Terms, please refrain from using our services.

If you do not respond to these Terms and Conditions before making payment, we will assume that you have agreed and accepted the terms mentioned. Should you have any questions or need clarification, please contact us at lb.transtudios@gmail.com.

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